NEW! Shipping is FREE to destinations within the continental United States.
Packages are shipped via FedEx Ground (primary) or the US Postal Service Priority Mail.
Yes, we can ship internationally. Please email firstname.lastname@example.org to arrange.
All orders are shipped discreetly in plain brown boxes and make no reference to "grow lights". The shipping label simply says "Timber" and our return address.
To ensure your order is received by the intended recipient a signature will be required at the time of delivery.
We wanted to provide a quick update on the shipping delays resulting from the pandemic and re-opening process. Globally, there have been delays due to higher shipping volumes, as well as production and shipping capacity constraints related to the pandemic. During the height of COVID most component manufacturers reduced production and it’s taking time to ramp back up to meet the demands of re-opening. Freight carriers, including container ships and domestic air freight, have imposed daily shipping volume limits which has created a bottleneck. In addition, we are experiencing our own challenges as we work to improve our shipping and manufacturing capabilities in response to rapid growth. We know that you are eagerly awaiting your item and we apologize for the delay.
Thank you for your patience and, as always, thanks so much for shopping with us.